Reference

Privacy Policy for Your Indonesia Account

We keep your privacy settings tied to the account data you choose to share, so you can see what we collect before you move forward.

DANAOVOGoPayQRIS
bandar80slot Privacy Policy for Your Indonesia Account
CONTACT PATHS

How You Reach Our Team

When you need a privacy answer, we keep three contact paths open so you can choose the one that fits your pace. Live chat works best if you are already signed in, email is useful for a written record, and WhatsApp helps when you want a fast handoff from mobile. We answer from 08:00 to 24:00 WIB and match requests to your registered phone or email before any account change.

Team online

Live chat

Open live chat if you want us to check a privacy request while your session is still active. We answer from 08:00 to 24:00 WIB, and we can confirm the account details we need before we change anything.

Email

Send a privacy request to [email protected] when you need a copy, correction, or removal check. Include your registered phone or email so we can match the account, then we reply with the next step within the same support window.

WhatsApp

Use WhatsApp for a quick handoff when you do not want to wait on the web chat thread. We keep the same 08:00 to 24:00 WIB window, and we still ask for account matching before any change request moves forward.

DATA CARE

How We Handle Your Data

We treat privacy as an account-control task, not a side page. That means we limit collection to what supports sign-in checks, support replies, and payment reference matching, then we remove what no…

Data use

We collect only what helps us run your account, confirm payment traces, and answer messages. That includes contact details, device type, and the DANA, OVO, GoPay, or QRIS reference attached to each request.

Cookies

Cookies help us remember your language choice, keep you signed in, and load pages faster on Android and iPhone browsers. You can clear them in your browser at any time, but some account screens may ask you to verify again.

Account checks

When you change a password or log in from a new device, we may ask for a code sent to your registered phone or email. That extra step helps us keep the account tied to you, not to the device alone.

Retention

We keep support chats, device logs, and payment references only as long as needed for account handling, dispute checks, and legal storage rules. When that period ends, we remove or anonymise records that no longer serve a permitted purpose.

Change requests

If you want to correct a name, phone number, or email address, send the request from the account you control or from the contact path listed here. We compare it with the current record before we make any update.

Access requests

For access, correction, or deletion requests, tell us exactly which record you want changed and why. We use that detail to speed the check, then reply through the same channel within our stated support hours, where local law permits.

Common Privacy Questions Answered

These questions cover the parts most people ask us about first: what we store, why we use cookies, how you can ask for changes, and how local law affects access. We keep the answers direct so you can decide whether the account flow fits your region and your own privacy needs before you move further. If your case needs a human check, the contact paths above stay open during our stated hours.

It covers the data we collect when you open an account, contact support, or use payment checks. That includes contact details, device signals, cookies, and transaction references tied to DANA, OVO, GoPay, or QRIS.

We store the details needed to run your account and respond to requests, such as your name, phone number, email, browser type, IP address, and support chat history. We keep only what serves a permitted business or legal purpose.

Cookies help us remember your language choice, keep sessions active, and spot repeated sign-in attempts. On Android and iPhone browsers, they also help the next page open faster after you return from a previous session.

Yes. Send the request from the contact method linked to your account and tell us exactly what should change. We compare it with the current record, then update it when local law permits and the check matches.

We keep logs and payment references only as long as needed for account handling, audit checks, dispute handling, and storage rules. After that period, we remove or anonymise what no longer needs to stay linked to you.

Use live chat, email, or WhatsApp from 08:00 to 24:00 WIB. Tell us whether you want access, correction, or removal, and include the registered phone or email so we can confirm the right account.

No. Access depends on local law and is available only where local law permits it. If your region is not eligible, we will not process account steps until the permitted status is clear.